Complaints & Dispute Resolution

    Complaints Procedure

    Last updated: February 2026

    Our Commitment

    Agni AI Solutions Ltd (trading as Hirebyai.io) is committed to providing a fair, transparent, and professional service. If you have a complaint about any aspect of our platform — including data handling, AI screening decisions, account management, or employer conduct — we want to hear from you and resolve matters as quickly as possible.

    This procedure applies to all users of Hirebyai.io, including job seekers (candidates), employers, and any other individuals whose data we process.

    Step 1 — Contact Us Directly

    In the first instance, please contact us by email with a clear description of your complaint, the outcome you are seeking, and any relevant reference information (e.g. your account email, job reference, or date of the issue).

    Complaints & general contact: contact@agniaisolutions.com

    Postal address: Agni AI Solutions Ltd, 184 High Street North, London, E6 2JA, England & Wales

    Response timescales

    • Acknowledgement: within 5 working days of receipt.
    • Full response: within 28 calendar days of receipt.
    • If we need more time, we will write to inform you before the 28-day period expires.

    Step 2 — External Escalation

    If you are not satisfied with our response, or if your complaint has not been resolved within 28 days, you have the right to escalate to the following independent bodies depending on the nature of your complaint.

    Data Protection & Privacy Complaints

    Information Commissioner's Office (ICO) — the UK's independent authority for data protection and privacy rights.

    ico.org.uk/make-a-complaint

    Telephone: 0303 123 1113

    Recruitment & Employment Service Complaints

    Employment Agency Standards (EAS) Inspectorate — enforces conduct standards for recruitment and staffing businesses under the Employment Agencies Act 1973.

    gov.uk — Employment Agency Standards Inspectorate

    General Consumer & Employment Advice

    Citizens Advice — free, independent advice on consumer rights, employment issues, and dispute resolution.

    citizensadvice.org.uk

    Telephone: 0800 144 8848 (England) | 0800 702 2020 (Wales)

    Step 3 — Legal Action

    Nothing in this procedure limits your legal rights. You retain the right at any time to bring civil proceedings in the courts of England & Wales in relation to any dispute with Agni AI Solutions Ltd.

    These Terms and any disputes arising from them are governed by the laws of England & Wales, and the courts of England & Wales shall have exclusive jurisdiction, unless you are a consumer in another jurisdiction where mandatory local consumer protection laws apply.

    Legal entity: Agni AI Solutions Ltd (trading as Hirebyai.io) · Company No. 15142724 · Registered in England & Wales · Registered Office: 184 High Street North, London, E6 2JA